Frequently Asked Questions
Can I re-schedule my appointment?
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Yes you can re-schedule, subject to availability. The fastest way to re-schedule is to click on the green 'RE-SCHEDULE' link in your 'booking confirmation' or 'booking reminder' email and self-service rescheduling online.
If you require further assistance you can contact Scene To Believe Customer Support via the chat box here (click on the 'Chat Now' blue button to launch) or phone Customer Care on 02 9054 2636.
If you require further assistance you can contact Scene To Believe Customer Support via the chat box here (click on the 'Chat Now' blue button to launch) or phone Customer Care on 02 9054 2636.
Can I still get my Santa Photo if I am late, or miss my session?
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We cannot guarantee to fit you into a time close by to your session, however will do our best to accommodate. Refunds are at the discretion of Scene to Believe Photography and are not provided for missed bookings.
Do I need to book my Santa Photo?
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You'll need to pre-book to make sure Santa knows you're coming!
Family Photos: Walk ins are welcome on weekdays during late November/early December. After this time availability is limited, so please book early to avoid disappointment. Families with a booked appointment time will be prioritised.
Pet, Auslan & Sensitive sessions: Bookings are essential.
Family Photos: Walk ins are welcome on weekdays during late November/early December. After this time availability is limited, so please book early to avoid disappointment. Families with a booked appointment time will be prioritised.
Pet, Auslan & Sensitive sessions: Bookings are essential.
What do the photo packages include & what is the pricing?
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Do you offer Pet Photos with Santa?
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Yes! Your furry family members are welcome:
Ensure your pets arrive on a leash or in a carrier as there will be other pets around.
- Dogs
- Cats
- Rabbits
- Guinea Pigs
- Birds
Ensure your pets arrive on a leash or in a carrier as there will be other pets around.
What time should I arrive for my booking?
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Please allow for arrival time of 5 minutes prior to your booking.
Where is the Santa Set located?
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You'll find Santa on this throne outside Big W on Level One.
Do you offer Sensitive or Auslan sessions for children with a disability??
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Yes we offer:
- Auslan sessions with our Auslan sign language speaking Santa for children who are deaf or hard of hearing
- Sensitive sessions at a quieter time of day for children with additional sensory needs.
What are the times for Santa Photography?
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The Santa's Arrival parade will be held on Sat 23 November at 9.30am starting outside Espresso Warriors on Level One.
Photos will be available from Sat 23 November until Christmas Eve however times vary daily. Please click on the 'Book Now' link to view available time slots for each type of photo.
Photos will be available from Sat 23 November until Christmas Eve however times vary daily. Please click on the 'Book Now' link to view available time slots for each type of photo.
Can I bring my own props from home i.e. baby chair/bouncer?
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Yes of course!
We also have a rocking horse & wooden box with pillow for little ones
We also have a rocking horse & wooden box with pillow for little ones
When is the Santa's Arrival Parade?
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Opening hours
Mon - 9am - 5.30pmTue - 9am - 5.30pm
Wed - 9am - 5.30pm
Thu - 9am - 9pm
Fri - 9am - 5.30pm
Sat - 9am - 4pm
Sun - 10am - 4pm
Our location
Corner Princes Highway & Moombara Street,
Dapto, NSW 2530
Call us
02 4261 8148
Stores & services
